Refund policy
Regarding cancellations before shipping
After your order is placed, we send you an "Order details confirmation (automatic email)" before sending an email notifying us that we have started processing your order ( Cancellation is only possible if you reply to the "Automatic Email" and notify us of whether or not you have cancelled.
Please note that we cannot accept cancellation notices if more than three days have passed since the date of your order.
If we are unable to contact you via email, this item will be invalid and cancellations will not be possible.
If the item is out of stock at our company and we confirm with the manufacturer and we respond with a "discontinued item", we will cancel your order regardless of the above item. Thank you for your understanding.
Regarding cancellations during shipping
We do not accept cancellations during shipping arrangements, just before or during shipping.
Regarding cancellation (cancellation) if delivery date has passed
At our responsibility, if the product cannot be delivered to you after two months have passed since your order, we will contact you by email in advance before the product is delivered to you to cancel your order.
*Even if the product is not delivered on the scheduled date, we will deliver the product within "1 to 2 months *Change appropriately according to the delivery date."
Regarding cancellations after shipment
Under no circumstances will we not accept cancellations after the product has been shipped.
*However, if the delivery date has passed due to our own circumstances, we may make a decision after we contact you and if this is applicable, it may apply.
Regarding returns and exchanges (return policy)
We do not accept returns due to customer convenience. Otherwise, we cannot accept returns or exchanges of products except for initial defects. Furthermore, even if our store is negligent, we may not be able to accept returns if the product is opened or used.
*Before placing your order, be sure to check whether the product you are planning to purchase is the product you are looking for.
*If you check the product within one week of receipt and find a problem with the initial operation when it is unused, we will only handle the service if it is not used.
*We cannot accept returns or exchanges after one week has passed.
In the case of defective products, manufacturer-recalled products, or incorrect delivery, we will provide separate replacements or refunds (if exchanges are not possible, such as sales discontinued).
1 year manufacturer warranty
If there is a problem within the warranty period, we will replace it.
We do not accept returns or refunds due to customer reasons after shipment.
About refunds
After receiving the item returned from the customer, we will begin the refund process. The availability of refunds and refund methods vary depending on the condition of the product, the period until return or exchange, and the method of purchase.
Refusal to receive, long-term absence, and inadequate address
We will include the address listed on the order as is, so please be sure to check the delivery address when placing your order.
If we are unable to receive the item due to customer reasons, such as refusing to accept the item, long-term absence, or inadequate address, a cancellation fee will be charged.
Administrative fee: 3,000 yen (tax included)
Cancellation fee: 20% of purchase price
Round-trip shipping fee: by region*If you do not agree to this, our contracted company may request a request.
*Notes regarding customers who place orders via bank transfer
・Please transfer the deposit within one week of your order date at a designated financial institution.
(If a transfer fee is incurred, the customer will be responsible for the payment.)
・If you do not receive a transfer for more than a week or if you do not contact us about the reason for the delay, we will refuse all purchases from our online store in the future.
About the cooling off system
Products purchased through mail order are not subject to the cooling-off (unconditional cancellation) stipulated by the Specified Commercial Transactions Act.
Mail orders do not cover products with a return policy listed, without regulations regarding cooling or off.
[Cooling off]
For a certain period of time after applying for a cooling-off application or contract, consumers can calmly reconsider and cancel without any conditions.
It takes 8 days for door-to-door sales, telephone solicitation sales, and specific continuous service provision, while 20 days for chain sales transactions and business offering inviting sales transactions.
There may be cooling off or return systems on TV shopping or online shopping catalogs, such as "returns are possible within 7 days of receiving the product."
These are special provisions that are incorporated in the purpose of improving services, such as ensuring that consumers can buy with peace of mind, and are not stipulated by law, such as door-to-door sales.